Srikanth Ramanolla
AVP, Customer Success & Business Analytics | AI-Driven Growth & GTM Strategy | Empowering Retail & CPG Brands
- Role
- Associate Vice President - Customer Success, Account Management & Business Analytics at DataWeave
- Location
- Union City, CA, US
- LinkedIn followers
- 500 followers
About Srikanth Ramanolla
Seasoned customer-success and analytics leader with 10+ years guiding global retailers and brands to measurable growth. I build and motivate cross-functional teams—spanning Customer Success, Business Analytics, Account Management, and Presales—to turn complex data into clear, revenue-generating actions.At DataWeave I partner closely with product, engineering, and GTM leadership to: • Elevate customer outcomes through scalable success frameworks, data-driven insights, and AI-powered solutions. • Unlock expansion via pricing strategy, segmentation, and consultative account management. • Shape the roadmap as a core Product-Council voice, ensuring every release solves real customer pain.MBA, IIM-Lucknow | Based in the San Francisco Bay Area | Passionate about transforming data into decisive, customer-centric innovation.
Experience
Associate Vice President - Customer Success, Account Management & Business Analytics
May 2023 — Present · San Francisco, CA, US
Lead global CS, Account Management, and Analytics teams (25+ FTE) covering the full customer lifecycle—onboarding, adoption, renewal, and expansion. • Introduced pricing & segmentation strategy that boosted net revenue retention to ~120 % and accelerated upsell / cross-sell ARR. • Serve on Product Council; translated customer feedback into three AI-enabled modules that opened new revenue streams within six months of launch. • Stood up a U.S-based CSM hub and implemented Planhat, NPS, and CSAT programs—raising NPS by 20+ points. • Champion company-wide AI initiatives, rapidly prototyping MVPs that shorten time-to-value for enterprise clients. • Built and now lead DataWeave’s centralized RFP Desk, introducing a curated content library and formal review workflow that cut response time by ≈50 % and increased RFP win rate across enterprise deals
Education
Indian Institute of Management, Lucknow
Master of Business Administration (MBA)
2012 — 2014
Birla Institute of Technology and Science, Pilani
Bachelor of Engineering (B.E.), M.Sc Mathematics,B.E Mechanical Engineering
2005 — 2010
Skills
- Market Research
- Predictive Analytics
- Data Analysis
- Data Modeling
- Business Analytics
- Finance
- Sql
- Microsoft Excel
- Sem
- Sas
- Analytics
- Business Strategy
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