Srikanth B
Genesys developer
- Role
- Genesys Developer at M&T Bank
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Srikanth B
As a Genesys developer at M&T Bank I leverage my speech analytics and skills to design, develop, and maintain the Genesys IVR system for the health insurance provider. I have over 8 years of experience in the Genesys platform, having previously worked as a Genesys IVR Engineer at United Airlines and a Genesys Developer at TransUnion. In these roles, I contributed to improving the customer service and satisfaction, reducing the operational costs, and enhancing the security and compliance of the IVR systems. I hold a Master\'s degree in Electrical and Electronics Engineering from Northwestern polytechnic university, and a Bachelor\'s degree in Electrical, Electronics and Communications Engineering from Jawaharlal Nehru Technological University. I am passionate about applying my technical and analytical skills to create innovative and user-friendly solutions for complex and dynamic business needs.
Experience
Genesys Developer
Jan 2024 — Present · US
Education
Northwestern polytechnic university
Master's degree, Electrical and Electronics Engineering
Jawaharlal Nehru Technological University Hyderabad (JNTUH)
Electrical, Electronics and Communications Engineering
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