Srikanth Akoju

About Srikanth Akoju

Streamlined processes & procedures, resulting in a 20% increase in efficiency and productivity within the operations dept.Led a span of 60 employees, providing training & mentorship to enhance their skills and foster a collaborative work environment.Developed & executed cost-saving initiatives, resulting in a 15% reduction in operational expenses while maintaining high-quality standards.Collaborated with cross-functional teams & ensured seamless integration and timely completion of projectsAreas of expertise:• Customer and people-oriented leader with good interpersonal skills, open to new directions, with a collaborative work style and commitment to get the job done. Proactive in risk assessment and mitigation• Strong client-facing skills with excellent communication, negotiation, and conflict management skills• Good at Agile-Scrum methodologies• Ability to develop and nurture good working relationships at all levels across the business and delegate responsibilities effectively• Good at reporting & documentation, administration, analysis & presentation skills • Leading User Acceptance Tests (UAT) teams which works on identification of bugs and faster troubleshooting• Managing remote teams without impacting SLAs and other critical deliverables• Enthusiastic and quick learner, able to grasp new ideas, concepts, and methods• Hands on experience in Jira tool, Kanban view

Experience

1. Operations Manager

   Cognizant

   Nov 2018 — Present · Hyderabad, IN

   A dependable, technically oriented operations leader with ~11 years of significant experience in business operations across diverse products/teams, staffing/recruiting, training and development, implementations, regulatory compliance, project management, strategic planning and customer service. Utilizes outstanding interpersonal skills to coordinate with associates/leads, building strong relationships, optimizing productivity and ensuring the employees retention. A dedicated and goal-oriented leader who seizes opportunities to resolve issues and overcome challenges, securing achievement of established business objectives resulting in revenue and profit growth, excellence, client satisfaction and people enablementAreas of expertise:• Customer and people-oriented leader with good interpersonal skills, open to new directions, with a collaborative work style and commitment to get the job done. Proactive in risk assessment and mitigation• Strong client-facing skills with excellent communication, negotiation, and conflict management skills• Ability to develop and nurture good working relationships at all levels across the business and delegate responsibilities effectively• Good exposure to reporting & documentation, administration, analysis & presentation skills • Coach and motivate leads and team members • Managing remote teams without impacting SLAs and other critical deliverables• Enthusiastic and quick learner, able to grasp new ideas, concepts, and methods

Education

• Andhra Pradesh Residential Junior College (APRJC)

  INTERMEDIATE, M.P.C

  2007 — 2009

• Andhra Pradesh Social Welfare Residential School

  Ssc

  2002 — 2007

• Jawaharlal Nehru Technological University Hyderabad (JNTUH)

  Bachelor of Technology (BTech), Computer Science

  2009 — 2013

Skills

• Java
• J2ee Application Development
• Db2
• C++
• Mysql
• Javascript
• Html 5
• C
• Microsoft Office
• Css
• Oracle