Srikant Patro

About Srikant Patro

As a Senior Consultant at Infosys, I design and deliver Salesforce solutions that meet the needs and expectations of our clients.I have over 9+ years of experience in IT, software development, and project execution, with a focus on CRM, and hold certifications in Salesforce and ServiceMax.I lead and manage a development team that integrates multiple technologies with Salesforce, and I ensure the quality, performance, and best practices of our code and architecture.I also mentor junior team members and share my knowledge and expertise in Sales Cloud, Service Cloud, FSL, and ServiceMax. Additionally, I have extensive experience in Salesforce development, which includes both customization and configuration. I am passionate about solving complex business problems and delivering value through innovative and effective solutions.Skills • Experience in leading and managing Salesforce projects, providing technical leadership, and guiding development teams• Strong programming skills in Apex for building custom business logic• Extensive experience in integrating Salesforce with third-party systems using APIs, middleware, and other integration tools like MuleSoft• Ability to create comprehensive solution design documents, technical architecture diagrams, and documentation for Salesforce implementations.• Worked on ServiceMax Implementation, including but not limited to SFM Transaction, Output Documents, SFM Wizard, Proforma Invoice, timesheet management, and ServiceMax Enhancements as part of Service Cloud Field Service.• Moderate proficiency in Lightning Component Framework and Lightning Web Components (LWC)• Knowledge of Salesforce security model, role hierarchy, sharing rules, and data visibility settings• Managed complex ServiceMax configurations, workflows, and customizations to align with clients\' field service operations• Capability to collaborate with stakeholders, gather business requirements, and translate them into effective Salesforce solutions aligned with business goals.• Written, tested, and debugged Apex controllers and Triggers for business logic.• Used Translation workbench to translate labels into almost 18 languages to make the portal available in i18 format across the globe.• Used Salesforce Flow for different business process enhancements.

Experience

1. Senior Salesfoce Consultant

   Infosys

   Apr 2024 — Present

Education

• Biju Patnaik University of Technology, Odisha

  Bachelor of Technology - BTech, Mechanical Engineering

  2010 — 2014

• ISBR Business School

  PGDM, MARKETING & BUSINESS ANALYTICS