Srijith Sasidharan

Customer Success Manager- Apac @Clarivate

Bengaluru, IN

Responsibilities:• Spearheaded customer success initiatives for enterprise SaaS customers, managing the entire lifecycle from onboarding to retention.• Overseen Information Solutions—databases used for research and literature searches in academic, corporate, and public libraries—ensuring high customer satisfaction and product adoption.• Developed and refined the customer journey by establishing key listening points and standardized interventions, enhancing overall customer health.• Designed and delivered 100+ webinars that increased attendance by 22% and generated 1,597 customer feedback responses, resulting in a 94% CSAT score.• Leveraged Salesforce to segment inactive accounts, deploying targeted email campaigns and exclusive webinar invites that revived 35% of dormant members.• Designed step-by-step user guides and tutorial videos for ProQuest Platform, driving a 21% increase in user adoption.• Managed escalations and perform in-depth customer health analysis, contributing to $630K+ in revenue growth.• Collaborated with Sales, Marketing, Product, and Engineering teams to drive operational excellence and ensure customer success.Acknowledged for several Training programs, receiving best remarks from the customer in the region and identified as a Subject Matter expert and lead for Customer Success Objectives in the APAC region.

Jagan Institute of Managment Sciences

Bachelor of Business Administration (BBA), Business Administration and Management, General

Indian School of Business

Digital Marketing Analytics, Marketing

IBS Chandigarh

Master of Business Administration (MBA), Marketing/Marketing Management, General