Srijith Sasidharan
Customer Success Manager | Trusted Advisor to Academia | Expert in Retention & Business Reviews | CSM Level 1 Certified | Ready to Lead & Grow
- Role
- Customer Success Manager- Apac at Clarivate
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Srijith Sasidharan
I help academic, government, and corporate institutions unlock the full value of…
Experience
Customer Success Manager- Apac
Feb 2019 — Present · Bengaluru, IN
Responsibilities:• Spearheaded customer success initiatives for enterprise SaaS customers, managing the entire lifecycle from onboarding to retention.• Overseen Information Solutions—databases used for research and literature searches in academic, corporate, and public libraries—ensuring high customer satisfaction and product adoption.• Developed and refined the customer journey by establishing key listening points and standardized interventions, enhancing overall customer health.• Designed and delivered 100+ webinars that increased attendance by 22% and generated 1,597 customer feedback responses, resulting in a 94% CSAT score.• Leveraged Salesforce to segment inactive accounts, deploying targeted email campaigns and exclusive webinar invites that revived 35% of dormant members.• Designed step-by-step user guides and tutorial videos for ProQuest Platform, driving a 21% increase in user adoption.• Managed escalations and perform in-depth customer health analysis, contributing to $630K+ in revenue growth.• Collaborated with Sales, Marketing, Product, and Engineering teams to drive operational excellence and ensure customer success.Acknowledged for several Training programs, receiving best remarks from the customer in the region and identified as a Subject Matter expert and lead for Customer Success Objectives in the APAC region.
Education
Jagan Institute of Managment Sciences
Bachelor of Business Administration (BBA), Business Administration and Management, General
2003 — 2006
Indian School of Business
Digital Marketing Analytics, Marketing
IBS Chandigarh
Master of Business Administration (MBA), Marketing/Marketing Management, General
2007 — 2009
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