Srijan Anand

Customer Success and Sales @TechPOS

Vancouver, BC, CA

In this hybrid Customer Success and Sales role, I manage a portfolio of clients to ensure they achieve maximum value from our SaaS platform. I serve as a primary point of contact, building strong relationships and acting as an internal advocate to drive customer satisfaction and retention. My duties include:Proactively managing client relationships and conducting regular check-ins to ensure customer goals are met.Identifying and acting on upsell and cross-sell opportunities, contributing to company revenue targets.Serving as a key liaison between clients and internal teams (Support, Product, Sales) to facilitate issue resolution and provide product feedback.Conducting product demonstrations, training, and walkthroughs to drive user adoption and platform engagement.Monitoring customer health metrics and proactively addressing risks to support long-term client retention.