Srijan Tripathi
Workforce Management Analyst | PowerBi | Microsoft Excel | Ex-Front End Developer
- Role
- Workforce Management (Wfm) Analyst at IGT Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Srijan Tripathi
Customer Support professional with experience in email-based customer service, assisting customers with queries, refunds, cancellations, and complaint resolutions. Skilled in handling customer communication with clarity, empathy, and professionalism. Brings strong problem-solving ability, attention to detail, and a background in UI development that supports technical understanding, analytical thinking, and structured workflows.
Experience
Workforce Management (Wfm) Analyst
Dec 2025 — Present · Gurugram, IN
Monitoring workforce performance and agent adherenceManaging agent schedules, shift planning, and resource allocationPreparing and maintaining daily, weekly, and monthly reports
Education
Swami Vivekananda Subharti University, Meerut
BCA
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