Sriganesh Subramanian

About Sriganesh Subramanian

Service Delivery Management professional with 22+ years of career joined with demonstrated capabilities in IT Service Delivery Management, Infrastructure & Applications Management Services, Process & Delivery Operations, Overall Governance, Global Resourcing, Technical Support and Implementation of IT Infrastructure Projects for reputed multinational companies. Thorough professional with solid experience in formulating IT strategies while managing & leading teams for running successful Service Delivery & Process Operations, SLAs and Service Standards for Business Excellence. ITIL Certified with a clear understanding of ITIL best practices and methodologies including service desk support structure, SLA, Incident & Problem, Change and Release Management. Experience of leading a Globally Integrated team (includes, SDMs, TLs and Engineers) split across global locations (300+ FTEs), spanning across various Technology landscapes – EUC, DC, Network and Applications Management. Experience in Account P&L Management, held technical and financial management responsibility of bundled deals (Infra and Apps Management) with Turnover of €1.5M Per Annum. Excellent ITIL process knowledge in:o Service Design (Availability Management, Capacity Management, Service Level Management).o Service Transition (Transition Planning, Change Management, Release & Deployment).o Service Operations (Incident Management, Request Fulfilment, Problem Management).o Continual Service Improvement (Service Reporting & Management). Managed the operations involved in setting up Targets, SOP & SLA and provided high quality operational support to improve overall customer satisfaction.

Experience

1. Associate General Manager

   HCLTech

   Nov 2025 — Present · Chennai, IN

Education

• I.R.T Polytechnic

  Diploma in Electronics and Communication Engineering, ECE

• Alagappa University

  Bachelor’s Degree, Computer applications Lateral Entry

  2009 — 2011

Skills

• IT Service Management
• Servers
• Itil
• Project Management
• People Management
• Team Management
• Team Leadership
• Lean Trained
• Incident Management
• Service-Level Agreements (Sla)
• IT Operations
• Management
• Lean Six Sigma
• IT Infrastructure Management
• Customer Relationship Management (Crm)
• Vendor Management
• Service Delivery
• System Administration
• Technical Support
• Windows
• Information Technology
• Business Process Improvement
• Service Desk
• Active Directory
• Operations Management
• Requirements Analysis
• Project Coordination
• IT Management
• Data Center
• Leadership