Sunderasan Sridhar
Technical Account Manager @Kaseya
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WORK HISTORY
Technical Account Manager @Kaseya
Vancouver, BC, CA
As a passionate advocate for Managed Service Providers (MSPs), I specialize in helping teams unlock operational excellence through Professional Service Automation (PSA) and Remote Monitoring & Management (RMM) solutions. With a strong foundation in technical account management and a deep understanding of the MSP ecosystem, I bring a strategic and hands-on approach to driving efficiency, scalability, and client satisfaction. Core Strengths:* Expert in deploying and optimizing Datto RMM and PSA platforms to streamline service delivery* Proven track record of enabling MSPs to reduce downtime, improve SLAs, and enhance visibility across client environments* Skilled in translating complex technical needs into actionable solutions that align with business goalsCollaborative partner to MSPs, offering guidance, training, and support to maximize platform ROIWhether it\'s automating workflows, improving endpoint management, or elevating service desk performance, I’m committed to helping MSPs thrive in a competitive landscape.Let’s connect if you\'re looking to transform your service operations or explore best practices in RMM and PSA!
EDUCATION
Bharathidasan University
Master of Computer Applications, Computer Programming, Specific Applications
Bangalore University
Bachelor of Science - BS, Electronics
SKILLS
ABOUT SUNDERASAN SRIDHAR
Passionate about the automation of cloud-native services to drive business outcomes, I specialize in technical account management and enterprise IT strategies. With a strong background in program management, I have a proven track record of delivering value to clients by crafting customized cloud solutions, overseeing complex implementations, and ensuring seamless integrations across multiple platforms.Currently seeking opportunities where I can bridge the gap between technical teams and client success, guiding enterprises through cloud transformation and ensuring they maximize the potential of their tech investments.I thrive in fast-paced environments and excel at building long-term relationships with stakeholders at all levels. My expertise spans across pre-sales, consulting, and customer success roles, with a deep focus on problem-solving and technical troubleshooting.Let’s connect! If you’re looking for someone who’s both strategic and hands-on, I’d love to explore how I can help your team succeed.
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