Sridharan R

Scrum Master|PSM I & II certified, Asst. Manager| Agile Business Analyst| True leader| Servant leader

Role: Assistant Manager at Tata Consultancy Services
Location: Chennai, IN
LinkedIn followers: 500 followers

About Sridharan R

PROFESSIONAL SUMMARY- 14 years of Overall experience with 12 years in Mobility Telecom Business Services with Domestic and International stake holders, Serviced in Inbound customer care, Outbound Collections and Back of House operations (Email support) Experienced in servicing High profile Enterprise customers telecom billing disputes and customer care services. Hands on experience in handling critical escalations of high-profile customers and taken ownership in closing it within agreed timelines with fulfilment on outcome. Driving NPS and Business KPI’s (SLA and Quality) with daily traction to show compliance. Driving Cost reduction, Revenue, Attrition and Utilization for Smooth Business operation and Effective manpower utilization. Applied Agile methodology at times of backlog management due to Spike in volumes against forecast. Conducted Sprint meetings for planning, execution and delivered the expected outcome by running Weekly sprint program by running through status of targeted KPI and brainstorming for new ideas to implement.

Experience

Assistant Manager
Tata Consultancy Services
Aug 2024 — Present · Chennai, IN

Education

Sree Saraswathi Thyagaraja college Pollachi
Bachelor's degree
2006 — 2009

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Sridharan R

Experience

Assistant Manager

Education

Sree Saraswathi Thyagaraja college Pollachi

Find verified contacts for anyone on LinkedIn