Sridharan Natarajan
Vice President - Operations @Novigo Integrated Services Pvt Ltd
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WORK HISTORY
Vice President - Operations @Novigo Integrated Services Pvt Ltd
Incharge of entire Operations- Implementing Quality control process- Monitoring overall productivity for both voice and non voice process- Coordinating with clients and Headquarters- Working with the top management team on strategic areas for business growth and expansion- Increased customer satisfaction by constantly evaluating the areas for improvement working along with the managers- Providing mentorship and training to Managers and team members. Defined KRAs for Managers- Perform/Review financial analysis/audits for Revenue Cycle Management (RCM) projects- Initiated Quality standards such as Quality Function Deployment/Metrics Based Management across the vertical- Implementing various protocols for smoother process- More focus on reducing the error percentage as well as the denial
EDUCATION
SRM
DCE, Civil Engineering
ABOUT SRIDHARAN NATARAJAN
Having 18 + years of experience in Medical billing domain. I have started my career in…
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