Sridhar Suresh

About Sridhar Suresh

Service Delivery Leader with 18+ years of experience driving large-scale transformation and production support programs across banking, insurance, cloud, and IT infrastructure.Over the years, I’ve led global delivery teams for clients like Citi Bank NA, Fairfax Insurance, and Cytiva, ensuring service excellence, regulatory compliance, and measurable business impact. My expertise spans end-to-end program management, IT operations governance, vendor/stakeholder management, and risk mitigation.Known for my ability to align business goals with IT delivery, I have consistently improved SLA adherence, optimized costs, and accelerated digital transformation initiatives. Core Strengths: Service Delivery Leadership | Production Support | Cloud & Infrastructure Programs | IT Managed Services | Stakeholder & Vendor Governance Certifications: PMP®, PRINCE2® Practitioner, Agile Scrum Master, Azure Fundamentals, MSCE O365I am passionate about building high-performing global teams, fostering collaboration, and delivering outcomes that strengthen client trust and business growth.

Experience

1. Service Delivery Project Manager

   Virtusa

   Jun 2022 — Present · Chennai, IN

   Led end-to-end Service Delivery & Operations for global clients across Insurance, Banking, and Life SciencesManaged multi-tower delivery including production support, cloud operations, infrastructure, and application services for large enterprise accounts.• Directed high-visibility production support programs for NA Investment Banking customerAligned delivery with regulatory standards, controlled operational risk, and ensured business continuity across mission-critical banking platforms.• Drove SLA governance, service excellence & operational improvementImproved SLA adherence by 20% and enhanced global incident response performance through structured governance, automation adoption, and stronger L1/L2 processes.• Managed multi-million-dollar SoWs, MSAs & vendor relationshipsOversaw complex contractual engagements, ensured compliance, optimized costs, and influenced commercial outcomes through proactive governance.• Delivered multi-project portfolio execution in high-stake environmentsHandled concurrent programs across release cycles, production support, infra operations, and cloud tool implementations.• Strengthened stakeholder alignment across C-level and business leadersPartnered with senior business stakeholders in US, Europe, and APAC for roadmap planning, prioritization, risk tracking, and financial transparency.• Led cross-functional global teams across Engineering, AppOps, Infra & CloudManaged teams of Project Managers, Leads, SME engineers, and offshore/onshore delivery staff. Conducted performance reviews and drove continuous improvement culture.• Oversaw cloud & infrastructure portfolios including migration, modernization & supportGuided cloud uplift initiatives, infra upgrades, security compliance programs, and tools standardization.• Enhanced delivery governance maturityImplemented structured risk identification, RCAs, problem management practices, and data-driven reporting dashboards across accounts.

Education

• University of Madras

  Bachelor of Science, Computational Science

• University of Madras

  B.Sc, Computer Science

  2007

• Indian School of Business

  Leadership in AI

• Great Lakes Institute of Management

  Master of Business Administration, Organizational Leadership

• Great Lakes Institute of Management

  Executive MBA

Skills

• Itil
• Ocs 2007
• Microsoft Exchange
• Microsoft Certified Professional
• Troubleshooting
• Active Directory
• Windows Server
• Vmware Esx
• Incident Management
• Service Delivery
• Cloud Computing
• Hyper-V
• Servers
• Vmware
• Prince Practitioner