Sridhar Sasidharan
Associate Vice President - Client Services @ UPS Digital
- Role
- Associate Vice President - Customer Success at Delivery Solutions
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Sridhar Sasidharan
Sridhar is an AVP of Customer Success & Support with 14+ years of detailed IT operations and E-Commerce consulting experience. As a senior executive, he is responsible for driving customer retention, satisfaction, and growth by overseeing the customer success strategy and team, ensuring customers achieve desired outcomes and maximize their value. He has his Master’s degree in Computer Science and demonstrates strong communication skills and working relationships with clients, and their third party providers and vendors.
Experience
Associate Vice President - Customer Success
Feb 2025 — Present · Dallas-Fort Worth, TX, US
Lead, Recruit, train, and mentor Customer Success Managers, and Support Leads- Identify and implement new strategies, technologies and tools to improve customer success outcomes- Collaborate with other executive leaders to ensure that Customer Support\'s goals are aligned with the company\'s overall business objectives- Ensure churn reduction, customer satisfaction and retention by leading Customer Relationship Managers to analyze customer data, identify trends and opportunities for improvements- Define and track KPIs and CSATs across the organization and various Customer Matrices- Work closely with other departments, including Engineering, Product Development, and Sales, to create and implement customer success initiatives.
Education
Amrita Vishwa Vidyapeetham
Bachelor's degree, Computer Science
The University of Texas at Dallas
Master's, Computer Science
Skills
- Microsoft Sql Server
- Cross-Functional Team Leadership
- Angularjs
- J2ee Application Development
- Java Enterprise Edition
- Rdbms
- Requirements Analysis
- Regression Testing
- J2ee Web Services
- Software Project Management
- Credit Risk
- System Testing
- Sap
- Client Relations
- Proof of Concept
- Test Planning
- Software Development Life Cycle (Sdlc)
- Db2
- Software Development
- Worksoft Certify
- Software Quality Assurance
- Ajax
- Asp.net
- Quality Center
- C++
- Lombardi Teamworks
- Solution Selling
- Data Analysis
- Ibm Rational System Architect
- Ibm Db2
- Java
- Test Automation
- C
- C#
- Json
- Functional Requirements
- System Integration Testing
- Xml
- Javascript
- Uml
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