Sridhar G
Automotive After-sales professional ll 14 years Experience ll Ex-Volvo Eicher and Daimler India ll Field quality, Area service,Dealer & Customer management, Warranty Handling, Service Business, Technical service
- Role
- Field Service Support at Ashok Leyland
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Sridhar G
Over 13 Years of experience as an service Manager in After sales service @ automobile…
Experience
Field Service Support
Jan 2019 — Present · Chennai, IN
Present Assignments (Feb 2024 - Present)Field Service Support - STU• Field service support for STU vehicles PAN India• Processing the tender and provide service feedback to sales team to participate in tender prebid/technical bid• Providing service warranty cost for the STU tender based on tender conditions• Updating warranty contract for STU’s based on Tender conditions• Providing High value claim approval within 24 Hrs• Visiting STU’s depots and divisional workshops monthly to understand the product performance• Critical product issues highlight to technical service & field quality team for resolution• Field campaign activity initiation and monitoring• Participating on JI along with CFT for the critical issue highlighted by field team for resolution• Involving STU product signoff and with CFTPast Assignments (Jan 2019 - Feb 2024)Technical service• Cabins, Entire Bus Body, Air suspensions & Brakes Support for all models (9T to 55T)• (Product issues resolution, Improvement circular to field, SAM check, Sign off, MSLpreparation and Joint investigation) for the responsible aggregates.• Every week Design related issues are escalated to Quality Improvement Committee & pushedfor faster resolution.• Participating in VAVE projects to reduce the cost on provided aggregates from service andreducing Warranty cost by releasing child parts• Product improvements details circulating to field team through service circular• Participating on JI along with CFT for the critical issue highlighted by field team for resolution• WCPV: Warranty cost analysis for all MHCV & ICV Models to identify the WCPV – Warrantycost per vehicle, every month to understand the trend and identify the reason which causingthe cost increase and decrease• STU: Understanding STU tender and provide feedback to sale team on service proposal againstcustomer requirement and preparing service warranty cost based on tender pre bid discussionwith STU’s• Field Quality Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.