Sridevi Koneru Rao

About Sridevi Koneru Rao

I am an executive level transformation leader recognized for coupling visionary leadership with disciplined execution at global scale. With 30+ years of experience spanning Customer Success, Product Management, Strategy, and Engineering, I lead large, multi-cloud portfolios responsible for driving unified operating models, accelerating adoption, and delivering measurable customer value across industry verticals.My focus is shaping the future of the agentic enterprise by embedding AI-driven, proactive, and intelligent engagement across the customer lifecycle from Day-0 through Day-2 to scale value realization and durable growth. Building an agentic enterprise requires more than technology, it demands new operating models, AI-native talent, reimagined customer journeys, and tight alignment between product capability and business outcomes. This is done by evolving my organizations’ skills, mindsets, and operating rhythms to be future-ready and externally, by partnering with customers to adopt our portfolio with intent that translates innovation into tangible value, adoption at scale, and long-term growth.Equally important to me is giving back. I actively coach and mentor entrepreneurs and I work closely with schools and colleges to influence industry-relevant curriculum, career readiness, and skill development. I am deeply invested in expanding access and opportunity for students from Tier 2 and Tier 3 universities by helping them build tangible pathways to careers and leadership trajectories they may not have previously envisioned.I build high-performing organizations, future-ready capabilities, and leaders who raise the bar for customers, for the business, and for the ecosystem we serve.

Experience

1. SVP Customer Sucess

   Salesforce

   Feb 2026 — Present

   Lead the global Customer Success organization for Industries Cloud and Revenue Cloud, owning the customer lifecycle end-to-end—from Day 0 onboarding through every touchpoint across all verticals. Accountable for driving enterprise adoption, accelerating time-to-value, and operationalizing Salesforce’s vision of the agentic enterprise to help customers unlock autonomous, AI-powered business outcomes at scale. The mandate also includes institutionalizing a closed-loop voice-of-customer system with Sales and Product, ensuring field insight directly informs innovation, roadmap priorities, and measurable customer impact.

Education

• The Wharton School

  MBA, Strategy, Organizational Leadership

  2006 — 2008

• Santa Clara University

  MS, Comp Sc, Networking, Database systems

• Osmania University

  BE, Computer Science

Skills

• Wireless
• Ip
• Voip
• Channel Partners
• Wifi
• Product Management
• Leadership
• Product Marketing
• Cisco Technologies
• Strategy
• Networking
• Cross-Functional Team Leadership
• Professional Services
• Sales Enablement
• Change Management
• Go-to-Market Strategy
• Cloud Computing
• Organizational Leadership
• Management
• Saas
• Ethernet
• Business Strategy
• Start-Ups
• Strategic Partnerships
• Telecommunications
• Wlan
• Technical Services
• Atm Networks
• Business Alliances
• Data Center
• Executive Management
• Global Business Development
• Global Marketing
• Global Strategy
• Managed Services
• Mobile Devices
• Mobile Technology
• Network Administration
• Network Architecture
• Pre-Sales