Srichandan K
Desktop Support Specialist 2 at Teradata
- Role
- Desktop Support Specialist L3 Site Manager at Teradata
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
Experience
Desktop Support Specialist L3 Site Manager
Jun 2018 — Present
Enterprise Desktop Management:Administered software distribution, application and security patch management, desktop security, and remote support.Managed Trend Micro Anti-Virus platform and other enterprise desktop monitoring and troubleshooting utilities.Documented and maintained desktop security standard configurations supporting organizational security policies.Handled desktop management across multiple locations including Bangalore, Gurgaon, Kuala Lumpur, Singapore, Australia, and New Zealand.Managed AV/VC configuration and resolved related issues.Technical Support and Troubleshooting:Analyzed problems and recommended hardware and software solutions to support projects and initiatives for Windows and MAC(Apple)Supported client system testing environments for evaluating desktop hardware, operating systems, service packs, patches, security configurations, and image deployment.Scheduled and reported on testing and validation efforts as part of a formal release management process.Troubleshot and resolved client hardware and software issues in coordination with IT technology groups and users.Documentation and Reporting:Created technical documentation and developed reports providing insight and analysis of desktop software license usage, compliance, operating systems, and hosted application software distribution.Collaborated with the Service Desk and ITS teams to document and implement processes and procedures for software and hardware asset management.System Administration:Performed system administration of enterprise desktop asset management software tools like service now portal.Prepared, tested, and released software application and security updates using Teradata’s endpoint management tools (LanDesk).Maintained current knowledge of solutions for software distribution, inventory, monitoring, updates, and ongoing maintenance for the organization’s client system environment.User Account and Network Management:Managed account creation, deletion, an
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