Sri Vidhya Narayanan

About Sri Vidhya Narayanan

Specialties:•Stakeholder Management.Acquisition and Integration•Team Management•Piloting and Transition•Performance Management•Sales Operations•Consulting & TAM Services•Contract, CpQ, Procurement Operation Management•Business Analysis•Project Management•Sales Forecasting*Coordinating with Consulting/TAM Senior Management team to discuss about operational requirements• Defining and implementing strategic initiative for the Business unit which is aligned with the vision of the Professional service organization• Maintaining working relationships and strategic partnerships with all the stakeholders within and outside business unit• Manages performance and behavior of BU employees (Leads, SME and Analysts) through effective 1:1 meetings, coaching, and mentorship• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed• Ability to manage expectations with stakeholders in terms of overall service deliver• Drive performance management across workforce by applying and implementing best in class performance metrics• Handle escalation and provide resolution for same• Knowledge of business principles by getting involved in strategic planning, resource allocation, and coordination of people across different BU’s• Ensures that Associates have a clear understanding of the process and policies and how it impacts site performance and the overall Seller experience• Partner with COE senior management team to globalize the PSO operation policy and process by bringing together the GEO leads on a weekly basis and provide solutions to have a streamlined process from Opportunity management till closure of the projects• Established project workflows through MS Visio, Creating SOP, Policies, Metrics Dashboard and Publishing QBR to the leadership team• Identify and implement process improvement change initiatives by working collaboratively with-it team to enhance system and tools

Experience

1. Manager

   ANZ

   Nov 2024 — Present · Bengaluru, IN

Education

• Vysya College

  BCom (Computer Applications), Accounting and Finance

  2001 — 2004

• Sona School Of Management

  Master of Business Administration (MBA), Finance, General

  2004 — 2006

Skills

• Team Management
• Project Management
• Vendor Management
• Process Improvement
• Business Process
• Business Process Improvement
• Business Intelligence
• Mcas Excel 2007 Certified
• Visio Mapping
• Customer Relationship Management (Crm)
• Visio
• Oracle
• Requirements Analysis
• Management
• Salesforce.com
• Crm
• Analysis
• Service Delivery
• Business Analysis
• Consulting