Sri Ranjani Ramamoorthy
IT Support Engineer (Intern) @Fortray Global Service Limited
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WORK HISTORY
IT Support Engineer (Intern) @Fortray Global Service Limited
London, GB
Delivered 1st and 2nd line technical support across Windows 10, Windows Server, Active Directory, Office 365, Microsoft Teams, SharePoint, and OneDrive environments, resolving 95% of issues within SLA. • Managed ITSM ticket queues resolved 150+ incidents monthly within SLA and escalated complex issues to senior engineers to maintain 99% uptime. • Handled installation, configuration, and troubleshooting of Windows, software, printers, and mobile devices both onsite and remotely, improving device uptime by 20%. • Performed system administration tasks including Active Directory, DNS, DHCP, GPO management, and new user setups, supporting over 500 users efficiently. • Planned and executed 30+ IT change requests monthly, maintaining antivirus protection using McAfee, Sophos, and Windows Defender with zero security breaches. • Supported SharePoint content management and O365 user permissions, enhancing secure collaboration and reducing access issues by 25%.
EDUCATION
Indira Gandhi National Open University
Master of Business Administration - MBA, Post Graduate Diploma in Financial Management
Anna University Chennai
Bachelor of Engineering - BE, Computer Science
ABOUT SRI RANJANI RAMAMOORTHY
IT Support Engineer (Intern) at Fortray Global Services Limited with a Bachelor’s degree in Computer Science and Engineering from Anna University and a Post Graduate Diploma (MBA) in Financial Management from IGNOU. Hands-on experience delivering 1st and 2nd line IT support across Windows environments, Microsoft 365, Active Directory, Azure AD, and Windows Server while supporting 500+ users. Successfully resolve 95% of incidents within SLA and manage 150+ tickets monthly using ITSM tools. Strong expertise in system administration, device configuration, user access management, and endpoint security. MD-102 certified with training in MS-900, MS-100, AZ-900, and CompTIA A+. Actively seeking IT Support / Desktop Support roles where I can contribute to reliable systems, secure infrastructure, and excellent end-user support.
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