Sri Pomalapally

About Sri Pomalapally

Highly strategic and innovative leader with 20+ years of life sciences industry…

Experience

1. Senior Manager Global Medical Operations

   Amgen

   Apr 2017 — Present

   Responsible for developing strategy, roadmap and budget for global medical/commercial capabilities, medical information, field medical, medical communications, evidence generation, publications and insights and strategy; partner with global, regional MedInfo leads and therapeutic area leads in development of capability strategy and roadmap; responsible for supporting medical operations globally - streamline operations, optimize business processes and deliver system and data analytics enhancements; partner and collaborate with cross functional teams - pharmacovigilance, quality operations, compliance, legal, regulatory, privacy, security and information technology teams to ensure operations are compliant and medical capabilities goals are achieved; Key Accomplishments: Led the deployment of integrated omni channel communciation framework & process for medical organization Led the technology project integrating chatbot technologies into US call center telephony to improve after hours support Led onboarding of new call center vendor with a focus on telephony, digital assets, and technology Led the deployment of MedInfo Websites for large markets enabling self-service for patients and HCPs leveraging NLP / chatbot technologies Led the implementation of new Global MedInfo system based on Salesforce platform using agile project methodology for global intake of medical inquiries, product complaints and safety reporting Automated monthly quality monitoring system using AI and ML technologies resulting in productivity gains for MedInfo agents while increased sample data Lead a cross-functional connected data initiative integrating MedInfo system with MDM enabling HCP validation, search and create functionality Implemented a scalable vendor support model to support business users globally with a one business day response guaranteed resulting in improved customer satisfaction Team Leadership: Coached and mentored staff helping with their career aspirations.

Skills

• Erp
• Software Project Management
• Strategic Planning
• High Availability
• Database Administration
• Itil
• Erp Implementations
• Sap Basis
• Integration
• IT Service Management
• Project Management
• Abap
• Business Analysis
• Business Process Improvement
• Management
• Sap
• Business Intelligence
• Vendor Management
• Sap Maxdb
• Sap Implementation
• Software Development Life Cycle (Sdlc)
• Business Process
• Cross-Functional Team Leadership
• Process Improvement
• Sql Server
• System Administration
• Enterprise Software
• Enterprise Resource Planning (Erp)
• Sap System Copy
• Sdlc
• Sap Erp
• Sap Xi
• Disaster Recovery
• Sap Businessobjects
• Microsoft Sql Server
• Strategy
• Requirements Analysis
• Sap Transport Management
• Databases
• Sap Products