Sri Niranjan K S

Experience

1. Product Support Engineer

   Zoho

   Jul 2023 — Present · Coimbatore, IN

   Zoho One Suite Consultant1. Providing technical support for the entire Zoho One bundle, resolving complex issues in CRM, Analytics, Help desk, and other 45+ applications, ensuring customer satisfaction and timely resolution. Utilized advanced debugging, log analysis, and collaborated with development teams to identify bugs and recommend product features enhancements.2. Led client interactions, offering personalized product customizations, product training, and consistently meeting SLAs for response and resolution times.3. Managed ticketing systems to track and resolve issues efficiently, and assisted with integrations, data migration, and custom automation. Stayed updated on product releases, providing expert-level support and training to keep customers informed and empowered.4. Gathered clients unique business requirements and collaborated with development and other respective cross-functional teams to ensure timely product delivery, aligning with business goals, and enhancing the customer experience.

Education

• Dr.N.G.P. Institute of Technology.

  Bachelor's degree, Mechanical Engineering

  2017 — 2021