Sri Manasa
Looking for Job opportunities
- Role
- Customer Support Representative at Optum
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Representative
Feb 2025 — Present
Provided exceptional customer service through real-time chat support, resolving inquiries and enhancing user experiences.•Adapted quickly to changing processes, ensuring efficient handling of customer requests and improving response times.•Engaged in continuous learning about product features, enhancing ability to provide accurate information and support.•Contributed to team performance by sharing insights on customer feedback, helping to refine service strategies and practices.•Assisted in training new representatives on service protocols and best practices, fostering a knowledgeable and cohesive team environment.•Managed high-volume communications across various channels, maintaining professionalism and clarity in all customer interactions.•Actively contributed to customer feedback initiatives, helping the team identify areas for service improvement and innovation.
Education
Kasturba Gandhi Degree & PG College for Women
Mba, Hr
KASTURBA GANDHI NURSING COLLEGE
Master of Business Administration, Human Resources Management/Personnel Administration, General
AVINASH DEGREE COLLEGE, KOTHAPET
Bachelor of Business Administration - BBA, HR
2017 — 2020
Avinash College of Commerce
Bachelor of Business Administration, Human Resources Management/Personnel Administration, General
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