Sri Kumar Sunny Chepuri

About Sri Kumar Sunny Chepuri

As a dynamic and results-driven professional with over 9 years of experience, I have consistently delivered customer-centric solutions across various roles in customer service, operations, and scheduling. With expertise in handling diverse processes and driving key metrics, my goal is to contribute to organizational success while enhancing client satisfaction.Currently working as a Scheduling Analyst at Intouch CX, I am responsible for ensuring client satisfaction, preparing MIS, managing day-to-day operations, and facilitating workshops for continuous improvement. I specialize in staffing compliance, managing reports, and working with cross-functional teams to implement initiatives effectively.I am a strong team player with a task-oriented approach and a passion for innovation. My strengths lie in problem-solving, adaptability, and active listening, with a proven track record of leadership and achieving performance targets. I take pride in my ability to drive initiatives that lead to success and enjoy contributing to a collaborative work environment.Beyond my professional experience, I have a background in sports, having played cricket and basketball at school, college, and district/state levels, which has further honed my teamwork and leadership abilities.I am always eager to embrace new challenges and opportunities that allow me to grow, innovate, and make a meaningful impact.

Experience

1. Scheduling Team Leader

   IntouchCX

   Jul 2025 — Present · Hyderabad, IN

Education

• Osmania University

  Master of Business Administration - MBA, Human Resources Management and Services

• Osmania University

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General