Sri Hari

About Sri Hari

As a Selling Partner Associate at Amazon, I specialize in delivering exceptional operational support and building strong, trust-based relationships with Amazon\'s Selling Partners. My role involves addressing complex queries with critical thinking, empathy, and clear communication across multiple channels. I take pride in consistently meeting and exceeding service level agreements (SLAs) and quality metrics while contributing to process improvements and a positive team environment. My ability to navigate dynamic, fast-paced environments and maintain high standards of confidentiality and data security ensures that I provide the best possible experience to both Selling Partners and internal stakeholders.Driven by a passion for continuous learning and improvement, I am always seeking new ways to enhance operational efficiency and strengthen the Selling Partner experience. If you\'re looking to connect with someone who values customer-centricity, collaboration, and excellence, feel free to reach out!

Experience

1. Amazon- Sr Sps Operations

   Amazon

   Jun 2022 — Present · Bengaluru, IN

   Demonstrated end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers- Demonstrated effective, clear and professional written and oral communication- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of seller\'s issue- Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues- Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures- Contributed to a positive team environment and proactively aids team members with difficult contacts are needed- Maintained acceptable performance metrics such as quality, productively first contact resolution, and attendance- Actively sought solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions- Liaised with other departments such as Customer Service, Merchant investigations, or Payments teams as required to resolve Seller\'s issues and questions.

Education

• Vanguard Business School

  Master of Business Administration - MBA, Business analytics and Finance

• PES University

  Bachelor of Commerce - BCom, Accounting and Finance