Sreyasi Basu
Traffic and Transportation Analyst | Concentrix
- Role
- Traffic Analyst at Concentrix
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sreyasi Basu
Detail-oriented Transportation Analyst experienced in executing security-driven protocols for order management at Concentrix. Skilled in evaluating vendor solutions and managing multi-channel communication (Email/Support) to resolve logistics bottlenecks. Adept at balancing strict security compliance with the need for operational speed, ensuring that only verified, high-priority orders proceed through the supply chain.
Experience
Traffic Analyst
Dec 2024 — Present
Monitored and analyzed product orders to ensure proper queue placement and timely processing.Evaluated orders based on measurement criteria to determine whether to approve or reject them.Handled post-order and after-delivery customer queries related to damaged, defective, missing, or delayed products.Processed customer issue emails and coordinated with the carrier team to resolve logistics and transportation problems.Managed credit and debit releases for shipping charge adjustments and claims.Worked on diverse aspects of distribution, including shipment method selection, credit/debit management, and after-shipment issue resolution.Collaborated cross-functionally with carrier and logistics teams to ensure smooth product distribution and customer satisfaction.
Education
Techno India University
Bachelor of Technology, Electrical, Electronics and Communications Engineering
Techno India Institute of Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Techno India University
B.Tech (ECE), Electrical, Electronics and Communications Engineering
2019 — 2023
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