Sreyashi Dev

Team Lead, Delivery Operations

Role
Team Lead at Novartis
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Sreyashi Dev

Team Lead with 10+ years of expertise in clinical trial management, cross-functional…

Experience

  1. Team Lead

    Novartis

    Oct 2024 — Present · Hyderabad, IN

    Team Lead – Delivery Operations (Medical Communications)- Lead and supervise delivery operations team of 15 associates ensuring 100% adherence to schedules and SLAs- Optimized delivery workflows, achieving a 15–20% reduction in turnaround time- Acted as escalation point for clients and internal stakeholders, driving 95%+ issue resolution within timelines- Implemented performance tracking and reporting mechanisms for data-driven improvements- Oversaw vendor management across medical communications and forecasting analysis- Conducted training programs to enhance team service excellence and operational efficiency- Ensured compliance with organizational policies, quality standards, and regulations- Mitigated risks through proactive contingency planning, improving overall team productivity.

Education

  • Vellore Institute of Technology

    Master's degree, Biotechnology

  • Vellore Institute of Technology

    Master’s Degree, Biotechnolgy

    2009 — 2014

Skills

  • Life Sciences

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Sreyashi Dev — Team Lead at Novartis in Hyderabad, TG, IN | Unifers