Srey Huiras
Sr. Customer Success Manager | Strategic @Lumen AI, Cloud, Security
- Role
- Sr Customer Success Manager- Strategic at Lumen Technologies
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Srey Huiras
Senior Customer Success Manager with 16+ years in tech, accelerating AI adoption and digital transformation at scale. Certified in AI and Machine Learning Fundamentals, Serverless Computing, Customer Success Business Practices and Colocation, with expertise in Salesforce, Gainsight, Microsoft 365, and Copilot. Designed and implemented customer success initiatives that resulted in increased customer satisfaction and long-term value. I lead a cross-functional team of Sales Professionals, Solutions Architects, Project Management, and internal echo-team to deliver exceptional customer experiences and drive retention in AI-powered environments. Currently an integral part of a task force dedicated to GenAI integration, guiding enterprise clients through successful adoption and value realization.
Experience
Sr Customer Success Manager- Strategic
Aug 2023 — Present
Education
National University
Master of Business Administration (MBA)
University of San Francisco
BS, Business
Skills
- Enterprise Software
- Peoplesoft Crm
- Management
- Account Management
- Powerpoint
- Microsoft Excel
- Saas
- Colocation
- Managed Services
- Cybozu
- Cloud Computing
- Salesforce.com
- Vars
- Mpls Networking
- Microsoft Office
- Sales
- Ip
- Business Development
- Siebel
- Excel
- Professional Services
- Co-Location
- Unified Communications
- Hosted Services
- Strategic Partnerships
- Peoplesoft
- Data
- Telecommunications
- Layer2 Ethernet
- Contract Negotiation
- Solution Selling
- Voip
- Channel Partners
- Data Center
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