Sreevikram Subramanian
Assistant Branch Manager @RBC
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WORK HISTORY
Assistant Branch Manager @RBC
Mississauga, ON, CA
EDUCATION
The Institute of Commercial Management
Graduate Diploma in Management
University of Madras
Bachelor of Engineering(B.E.)
ABOUT SREEVIKRAM SUBRAMANIAN
RBC Royal Bank Leading and Coaching a team of highly motivated Service and Sales individuals. Partner with Branch Manager to ensure operational effectiveness of the Branch/Community and maximize performance of the team. Deliver results through strong sales management routines and coaching ability. Collaborate with market leading professionals in financial planning, retirement planning, home equity finance specialists & business banking experts to ensure clients receive customized, expert advice. Teleperformance Was supporting retailers for Rothmans Benson and Hedges campaign. Myra Medicines Was heading Contact Centre for MYRA(Medicine Express Delivery). Contact Centre handles digitisation of prescriptions and converting the same into orders along with handling customer pre shipment and post shipment queries through mediums like calls, WatsApp, Social medial like Twitter, Facebook. TRMS, AMAZON Was leading teams in BLR Email Process in TRMS, Amazon which looks into reassessing risk on buyer transactions striking a perfect balance between end customer experience and variable OPEX for organization. Dell International Services 10 years of experience with Dell. 8 years of people manager experience. Blended experience in Tech Support, Customer Care and Biz Ops(Online Order Management). Last was in a role of owning Online Order Management business for Australia, New Zealand, Malaysia & Singapore working closely with Online Marketing managers and Sales leads on improving Net Promoter Score and Online related metrics. Have lead Canada customer care, Order Management(UKIE,DEAT), Quality team for EMEA and production team for Benelux in the past Joined Dell as a Technical support Representative during 20••••04 specializing in Portables(Laptops, batch 9) and Wireless networking support for US region Specialties: People Management, Project Management Change Management Trained in BPI, Dell varient of Six Sigma(DMAICR) & LEAN Hardware Technical Knowledge(DCSE Certified)
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