Sreeram S

About Sreeram S

Welcome to my LinkedIn profile!I am a Customer Success Manager with 9+ years of cross-functional experience spanning Customer Success, Human Resources, and business development. Currently, I drive client onboarding, adoption, and retention for FluxGen\'s SaaS platforms focused on sustainable water management and resource optimization.My journey in Customer Success spans three impactful organizations in the IoT and sustainability tech space. I began at WEGoT Utility Solutions, where I built a strong foundation in managing IoT-based water management deployments. I then moved to SmarterHomes Technologies Pvt. Ltd, where I spent over 2 years deepening my expertise in client relationship management, product advocacy, renewal strategies, and customer feedback loops. Today, I bring this accumulated experience to FluxGen, where I continue to serve as a trusted advisor for enterprise clients, translating complex technical solutions into measurable business outcomes.Before transitioning into Customer Success, I spent several years in Human Resources and training — including leading business development and operations at my own startup, Knoccess Training. This unique blend of people management, stakeholder engagement, and commercial acumen allows me to approach customer success with a holistic, relationship-first mindset.I hold an MBA in Marketing and Human Resources from Acharya Bangalore Business School, and I am certified in Customer Success through LinkedIn Learning. My core strengths include customer onboarding, adoption strategy, account retention, upselling, QBRs, customer health monitoring, and cross-functional collaboration with product, sales, and support teams.Passionate about sustainability, technology, and building lasting customer relationships, I thrive in environments where I can bridge the gap between customer needs and product innovation to drive long-term value.Open to connecting with fellow Customer Success professionals, sustainability advocates, and technology leaders.

Experience

1. Customer Success Manager

   Fluxgen

   Jan 2026 — Present · Bengaluru, IN

   Drive successful onboarding and adoption of FluxGen’s innovative SaaS platforms for sustainable water management and resource optimization, managing a portfolio of enterprise clients to achieve 95%+ retention • Serve as trusted advisor to customers, analyzing usage data and feedback to deliver tailored strategies that maximize ROI, upsell opportunities, and long-term value in sustainability initiatives.• Collaborate with sales, product, and delivery teams to resolve issues, prioritize features, and conduct QBRs (Quarterly Business Reviews), fostering cross-functional alignment for exceptional client experiences.• Monitor key metrics like customer health scores, NPS, and churn risks using dashboards; develop playbooks and training resources to scale success across diverse industries.• Advocate for customer needs internally, contributing to product roadmaps that advance FluxGen’s mission in sustainable technologies while identifying expansion opportunities.

Education

• Acharya Bangalore Business School

  Master of Business Administration (M.B.A.), Marketing and Human Resource

• Acharya Bangalore Business School

  Master of Business Administration - MBA, Human Resources Development

Skills

• Vendor Management
• Sql
• Requirements Analysis
• Customer Relationship Management (Crm)
• Software Project Management
• Business Strategy
• Microsoft Powerpoint
• Project Management
• Marketing
• Leadership
• Project Planning
• Teamwork
• Business Development
• Team Management
• Business Analysis
• Microsoft Excel
• Management
• Microsoft Word