Mahender Singh
|| Ex India gold || || Ex IFL Housing finance || conneqt
- Role
- Customer Relationship Exe Collection at Conneqt Business Solutions
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mahender Singh
Motivated and reliable professional with hands-on experience in field collection and…
Experience
Customer Relationship Exe Collection
May 2025 — Present
As a Field Collection Executive for ICICI Bank\'s Consumer Durable Loan segment, I am responsible for ensuring timely recovery of EMIs from customers who have purchased electronics, appliances, or other consumer goods on EMI. I interact with customers directly at their location, understand their repayment challenges, and help them find practical solutions for clearing dues. Key ResponsibilitiesVisiting customers\' homes or workplaces for EMI collection and payment follow-upsMaintaining daily visit records and updating collection status in real timeHandling customer objections with empathy and professionalismEducating customers about due dates, penalty charges, and payment methodsCoordinating with branch/agency supervisors for escalated casesEnsuring adherence to RBI and bank guidelines during field visitsVerifying customer addresses and contact details for traceabilityMaintaining a positive image of the bank while recovering overdue payments Key Skills:Field Recovery & Doorstep CollectionCustomer Handling & Negotiation SkillsBasic Understanding of Consumer Durable LoansTarget-Oriented MindsetConflict ResolutionTime Management & Route PlanningBasic Reporting (via apps or manual forms)Local Area Knowledge
Education
Govt. Co. Ed. Sr. Sec. School
Intermediate 10th
2012 — 2013
Patrachaar vidhyalaya
High school 12th
2017 — 2018
School of Open Learning (DU SOL), University of Delhi
Bachelor of Arts - BA
2019 — 2022
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