Sreenuvas Chalumuri
Customer Success Account Manager (CSAM) at Microsoft -Cloud Security -AI Business Solutions - Agent 365 | Microsoft 365 Copilot| Power Platform | Copilot Studio| M365 Security and Compliance | SaaS | Agentic AI
- Role
- Customer Success Account Manager (Csam) - International Csu at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sreenuvas Chalumuri
Customer Success Account Manager (CSAM) at Microsoft, my role is to Build and maintain strong relationships with customers to understand their needs and business goals. Develop and execute strategic account plans to drive customer success and achieve business outcomes. Enhance technical skills and knowledge to provide expert guidance on Microsoft solutions. Orchestrate resources, including delivery partners, ISD, FastTrack, and other suppliers, to deliver on customer outcomes. Monitor and manage the health of customer solutions, ensuring operational excellence and proactive issue resolution. Conduct regular assessments and implement advanced monitoring tools to detect and mitigate risks. Lead cross-functional teams to deliver on customer promises and drive value. Collaborate closely with account teams to align customer strategy with Microsoft priorities. Focus on driving customer outcomes and consumption of Microsoft cloud solutions.
Experience
Customer Success Account Manager (Csam) - International Csu
Oct 2024 — Present · Hyderabad, IN
Customer Success Account Manager (CSAM) at Microsoft, my role is to Build and maintain strong relationships with customers to understand their needs and business goals. Develop and execute strategic account plans to drive customer success and achieve business outcomes. Enhance technical skills and knowledge to provide expert guidance on Microsoft solutions. Orchestrate resources, including delivery partners, ISD, FastTrack, and other suppliers, to deliver on customer outcomes. Monitor and manage the health of customer solutions, ensuring operational excellence and proactive issue resolution. Conduct regular assessments and implement advanced monitoring tools to detect and mitigate risks. Lead cross-functional teams to deliver on customer promises and drive value. Collaborate closely with account teams to align customer strategy with Microsoft priorities. Focus on driving customer outcomes and consumption of Microsoft cloud solutions.
Education
JNTUH College of Engineering Hyderabad
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2004 — 2008
Skills
- Share Point 2010
- C# 4.0
- Asp.net
- .net
- Moss 2007
- Sharepoint
- Ajax
- C
- Xml
- Core Java
- Wcf
- C#
- Html
- .net Framework
- Microsoft Sql Server
- Sql
- Requirements Analysis
- Windows Communication Foundation (Wcf)
- Javascript
- Software Development Life Cycle (Sdlc)
- Java
- Web Services
- Sdlc
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