Sreenitheesh Reddy

Experience

1. Customer Service and Documentation Officer

   Adani Ports and SEZ

   Apr 2019 — Present

   Implemented PCS by name ITUP (Integrated Transport Utility Platform)portal for Stakeholders. Involved all TOS related testing patches and given feedback to ITdepartment. Involved API testing between TOS, PCS, and intermediate datalake. Maintaining strong relationships with shipping line,CFS andshipper/importer to ensuring their needs are met promptly and effectively Collaborating with revenue and climes departments to Resolve customerissues efficiently on priority-wise Serves as a single point of communication between internal team andcustomer, addressing their inquiries and resolving issues in a timelymanner Works closely with operation, Finance and other departments to deliver aseamless customer experience Liaising with statutory authorities to provide relevant Operation Procedureand Document Record as per ISO Requirement and Active role during theInternal & External Audits Monitoring of the cargo control department with the team of 32 membersand maintaining their roster. Manage, motivate and ensure adequate training is delivered to all teammembers Maintain MIS data and preparing reports on daily basis, finalizing monthlythroughput of the terminals

Education

• Jawaharlal Nehru Technological University

  Master's degree

  2007 — 2009

Skills

• Internal Audit
• Container
• Shipping
• Finance
• Logistics
• Financial Analysis
• Export
• Auditing
• Accounting