Sreemoyee Roy
IT Service Desk Specialist || Driving Operational Excellence Through Technical Support || Delivering Reliable First-Level IT Support || Skilled in Ticket Resolution and Service Management
- Role
- Process Associate at Genpact
- Location
- Siliguri, WB, IN
- LinkedIn followers
- 500 followers
About Sreemoyee Roy
As an ITSC Process Associate at Genpact, I specialize in delivering first-level technical…
Experience
Process Associate
Aug 2025 — Present · Hyderabad, IN
Ticket Management: Handle IT service requests and incidents through ticketing tools like ServiceNow or Remedy- User Support: Provide first-level technical support to internal users via email, chat, or phone- Troubleshooting: Diagnose and resolve basic hardware/software/network issues- Access Management: Assist with user account creation, password resets, and access provisioning- Documentation: Maintain accurate records of issues, resolutions, and process updates- Compliance & Security: Ensure adherence to IT policies, data protection standards, and audit requirements- Escalation Handling: Route unresolved issues to higher-level support or specialized teams- Process Improvement: Identify recurring problems and suggest improvements to enhance service delivery.
Education
GITAM Deemed University
Master's degree
2022
J.D.Birla Institute
Bsc (Hons) Food Science and Nutrition Management
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