Sreelipa Curtis

Salesforce Service Delivery Manager @Accenture

Manchester, GB

Accountable for end-to-end service delivery ensuring adherence to SLAs, KPIs, and compliance requirements.Establishing governance frameworks, operational processes, and reporting structures to maintain delivery excellence.Driving incident, problem, and change management processes aligned with ITIL practices.Ensuring service transition, operational readiness, and steady-state support for seamless post-implementation handover.Conducting Service Reviews, RCA, and Continuous Improvement initiatives to enhance client satisfaction.Leading multi-cloud Salesforce implementations, integrations, and upgrades across enterprise landscapes.Aligning project delivery with business strategy, scalability, and regulatory compliance.Managing cross-functional teams, project roadmaps, risk mitigation, and stakeholder communications.Managing budgets, cost optimization, and P&L accountability for service and project delivery.Leading RFP responses, pre-sales engagements, and proposal defense ensuring technical and commercial alignment.Driving resource forecasting and capacity planning to balance delivery efficiency and cost-effectiveness.Designing CI/CD pipelines and DevOps frameworks for streamlined release cycles and improved deployment stability.Spearheading automation testing strategies with Selenium (Java/JavaScript), increasing test coverage and reducing regression time.Building and mentoring high-performing delivery teams, fostering agility and innovation.Engaging with C-level executives and business leaders, ensuring transparent communication and strategic alignment.