Sreelakshmi V

About Sreelakshmi V

I am a detail-oriented and dedicated Process Executive with hands-on experience in loan servicing, documentation processing, and customer support. At Cognizant Technology Solutions, I work on verifying mortgage loan documents, maintaining accurate customer records, and ensuring compliance with internal quality standards.I enjoy roles that require accuracy, logical thinking, and consistent process execution, and I am comfortable working with MS Excel and internal workflow systems. I focus on delivering clean, error-free work and resolving customer inquiries with clarity and professionalism.I am currently seeking opportunities in Banking Operations, Transaction Processing, Financial Services, and Back-Office / Shared Service roles, where I can continue to learn and contribute positively to team goals.

Experience

1. Process Executive

   Cognizant

   Aug 2024 — Present · Coimbatore, IN

   As a Process Executive at Cognizant, I am responsible for supporting end-to-end operations within the US mortgage loan servicing domain, with a strong emphasis on accuracy, compliance, and service-level delivery.Manage core processes including loan boarding, escrow analysis, payment processing, investor reporting, and document verification in alignment with US mortgage regulations (FHA, Fannie Mae, Freddie Mac).Perform quality audits and validations to ensure 100% data integrity and adherence to regulatory and client-specific standards.Collaborate with cross-functional teams to resolve discrepancies and streamline workflow efficiency within defined SLA and TAT metrics.Maintain thorough documentation and compliance records for internal audits and client reviews.Utilize tools such as MS Excel, internal loan servicing platforms, and reporting systems to track, analyze, and optimize daily operations.This role has enabled me to develop a deep understanding of financial operations, regulatory compliance, and process optimization, while contributing to high-quality service delivery in a fast-paced, client-focused environment.

Education

• University of Calicut

  Bachelor of Commerce, Finance, General