Sreekar Bathula

About Sreekar Bathula

ServiceNow Developer & Data Scientist with 4+ years of experience in developing and customizing ServiceNow applications. I hold dual Master’s degrees in Data Science and Business Analytics, combining technical expertise with strategic business insight. My core competencies include ITSM, ITOM, ITBM, scripting, automation, GenAI integration, and cloud solutions, particularly in AWS and Terraform. In ServiceNow development, I specialize in scripting and automation using JavaScript, EXT JS, Glide, and ServiceNow APIs. I\'ve successfully integrated Generative AI (GenAI) into ServiceNow for chat summarization, incident summarization, and chatbot development, optimizing workflows and enhancing user experience. My work also extends to designing and managing ITSM, ITOM, and ITBM modules tailored to specific business needs, ensuring seamless service delivery. As a Data Scientist, I develop and deploy machine learning models to solve complex business challenges. My expertise spans algorithms such as logistic regression, decision trees, and random forests, with a strong focus on predictive modeling, NLP, and advanced statistical analysis. I’m proficient in tools like Python, R, SQL, and data visualization platforms including Power BI and Tableau, translating complex data insights into actionable business strategies. My experience in cloud solutions and DevOps includes designing, developing, and administering cloud infrastructures using AWS and Terraform. I’m skilled in CI/CD practices with Jenkins, Ansible, and Kubernetes, ensuring efficient, scalable deployments. In telecom, I\'ve led initiatives using GenAI and Large Language Models (LLM) to enhance operations within the OMT domain, including chat summarization, incident management, and work order automation. Certified as a Microsoft Azure Data Scientist and a ServiceNow Application Developer, I combine technical proficiency with a deep understanding of business analytics. My academic background includes a Master of Science in Data Science from Great Lakes Institutions and a Master of Science in Business Analytics from Hult International Business School. I am passionate about leveraging technology to drive innovation and improve business outcomes, continuously exploring new ways to enhance IT services through automation, AI, and data-driven insights.

Experience

1. Servicenow Developer

   Comcast

   Sep 2023 — Present

Education

• New Horizon College of Engineering

  Bachelor's degree

  2015 — 2019

• Great Lakes Institute of Management

  Postgraduate Degree

  2021 — 2023

• Hult International Business School

  Master's degree

  2022 — 2023