Sreejith Murali
Senior Manager - Product Support for Freshchat & AI(CX) at Freshworks | Transforming support experiences leveraging conversational engagement and AI | Building a customer-centric, tech-enabled support team at Freshworks
- Role
- Senior Manager - Customer Support at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sreejith Murali
I’m a customer support and operations leader with a strong focus on team performance, customer experience, and scalable business impact. I enjoy solving complex operational challenges, improving processes, and building systems that help teams deliver consistently strong outcomes. My experience spans across people leadership, cross-functional collaboration, and driving transformation through technology and AI. I’m particularly interested in how modern support organizations can evolve from reactive problem-solving to strategic value creation. I believe the best results come from combining clear thinking, strong execution, and a genuine investment in people. At Freshworks, I lead efforts to enhance support operations and optimize customer experiences, contributing to the company\'s mission of delivering transformative service solutions. With a passion for building tech-enabled support teams, I am dedicated to ensuring seamless experiences for our customers.
Experience
Senior Manager - Customer Support
Mar 2024 — Present · Chennai, IN
Education
Holy Cross
High School
1998 — 2012
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology (B.Tech.)
2012 — 2016
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