Sreejita Sharma

Process Delivery Specialist @IBM

Gurugram, IN

Managed insurance bill processing, clearance, and client invoicing operations while liaising with the Onshore USA team to optimize insurance benefits.• Communicated effectively through emails, chats, and voice calls to address client needs and ensure seamless operations.• Delivered solutions that aligned with client requirements, achieving high first-call resolution rates while maintaining top-tier industry standards.