Sreeja S
ServiceNow Technical Lead
- Role
- Servicenow Technical Lead at U.S. Bank
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Sreeja S
ServiceNow Technical Lead with 10+ years of experience delivering enterprise solutions across ITSM, CSM, HRSD, and ITAM domains. • Strong expertise in designing and automating workflows for incident, problem, change, and request management to improve operational efficiency and service delivery. • Experienced in leveraging Python alongside ServiceNow for automation, data transformation, integration validation, and reducing manual effort. • Proven ability to integrate ServiceNow with enterprise systems such as LDAP, CRM, Ariba, Qualys, and billing platforms for seamless data synchronization. • Built performance analytics dashboards and automation workflows that improved SLA adherence, reduced downtime, and enhanced operational visibility. • Hands-on experience with Service Portal, Agent Workspace, and UI Builder to develop scalable and user-friendly interfaces. • AWS Certified Cloud Practitioner with a strong focus on automation-first solutions, cloud integrations, and continuous learning in emerging technologies.
Experience
Servicenow Technical Lead
May 2023 — Present · Charlotte, NC, US
Education
University of North Carolina at Charlotte
Master's degree, Computer Science
GITAM Deemed University
B.Tech., Computer Science
2009 — 2013
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