Sreehari Rajan

Technical Customer Support Engineer @Hallite Seals

London, GB

A Michelin Group CompanyServing as the first line of technical and engineering support, providing expert assistance to customers and internal teams while ensuring efficient, accurate, and timely solutions. Collaborating closely with Sales Engineers, Production, and Procurement to maintain smooth communication and deliver high-quality technical and commercial support.Developing strong product knowledge and identifying suitable applications and competitive alternatives to meet diverse customer needs. Preparing detailed quotations, maintaining customer price lists, and ensuring all commercial and technical data remain accurate and up to date.Supporting colleagues and clients on complex technical issues, interpreting specifications, and converting requirements into cost-effective, practical solutions. Negotiating and achieving quotation deadlines, assisting with bids for new contracts, and supporting buying activities to align with project demands.Maintaining detailed records of opportunities, quotations, and communications within company systems while gathering customer feedback to improve quotation quality and service performance. Analyzing production and tooling costs, identifying cost reduction opportunities, and recommending process improvements.Generating new part numbers for standard products when needed, achieving performance targets and KPIs, and recording all relevant technical and sales information. Pursuing new business opportunities alongside the External Sales Team in line with strategic goals.Adopting a flexible, proactive approach to workload, continuously supporting team members, adapting to changing priorities, and contributing to exceptional customer satisfaction and long-term business growth.

IDEAL English Higher Secondary School

10+2

APJ Abdul Kalam Technological University

Bachelor of Technology - BTech, Mechanical Engineering

University of Glasgow

Master's degree, MECHANICAL ENGINEERING AND MANAGEMENT