Sreedhar Pasunoori

Project Manager @Cognizant

Hyderabad, IN

Client 1: American Express Roles and Responsibilities: Creating Dashboards in Grafana, Splunk Configuring the targets in Prometheus Working as Solution delivery manager to get requirements from Operations team, creating EPPIC, Stories, working with Engineering team to implement it and adopt by operations team On boarding various applications in Moogsoft AIOps tools and ensuring correlation and clustering Formed a support team called \"Shared services\" to support and monitor applications Worked on supporting functionalities that involves the technologies Kafka, Micro services, Linux servers, Python Worked as scrum master for a smaller team Gained good knowledge around Agile Scrum Client2: Key Bank Roles and Responsibilities: Responsible for entire delivery from offshore, contains 30+ members team in Banking domain Worked on Billing of resources and ensuring not exceeding number of head count as per given SOW agreement Providing services according to ITIL standards which includes Service request, Incident, Problem, Change management and Functional enhancement services Responsible for meeting SLAs, KPIs set by clients and on boarding, off boarding, billing controlling activities Communicating with Client managers and sharing the metrics on time Resource, cost and shift management activities worked on Continues improvement / Automation activities to reduce the maintenance effort and drive through Zero maintenance Working with leads in identifying the priority items for monthly releases and ensuring flawless releases Online Banking application: I was leading online banking application team which is used by millions of external users of KeyBank used latest monitoring tools like Dynatrace, GRAFANA, Hystrix, DCRUM and Splunk used Tealeaf tool to find user level issue created Service now dashboards and Virtual tasks boards to track the incidents

Modern School

SSC

IBMRD

Master's degree in Computers and Management