Sreedev M Jayaraj
Customer Success Lead @ BuyerForesight | Bachelor of Technology, Client Relationship Management
- Role
- Customer Success Lead at BuyerForesight
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sreedev M Jayaraj
As a Customer Success Lead at BuyerForesight, I enable B2B companies find and engage with their ideal prospects using AI-powered sales intelligence. I have a Bachelor of Technology (B.Tech.) degree in Mechanical Engineering from Lovely Professional University, which gives me a strong technical foundation and analytical skills. I have over 4 years of work experience in business development, sales, and customer success, working with diverse and global accounts across various industries. I have successfully generated and nurtured leads, managed CRM software, and achieved sales targets for companies like InterviewBit and Quality Tutorials. I have also developed and maintained long-term relationships with accounts, ensuring their satisfaction and retention. I am passionate about solving complex problems, delivering value, and creating positive impact for both my company and my clients. I am always eager to learn new skills, explore new opportunities, and collaborate with others to achieve shared goals.
Experience
Customer Success Lead
Oct 2023 — Present · Bengaluru, IN
Responsible for overseeing & managing 6-8 SaaS Accounts- Meeting the Client deliverables in terms of contract (12-15 SQLs per account) & pipelinenumbers (8-10 1:1 Meetings)- Constantly checking customer engagement and being proactive in identifying non-performingaccounts and taking appropriate proactive measures to retain them- Organized thought leadership roundtables & conferences around the globe while working withCXOs directly (US, EU, UK, APAC & ANZ)- Lead engagement with customers and drive weekly check-ins- Identify business trends, provided business updates to existing clients, and conducted customer feedback to discover potential areas of improvement- Managed, trained & empowered a team of 5 Customer Success Specialists and Data Research Associates.
Education
Lovely Professional University
Bachelor of Technology (B.Tech.)
Ideal International Institute of Education
Senior secondary
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