Sreechand K
Implementation & Support Engineer | Healthcare IT | HIS Implementation | Software Deployment | Client Training & Technical Support
- Role
- Implementation Engineer at Fakeeh Technologies Pvt Ltd
- Location
- Thiruvananthapuram Taluk, IN
- LinkedIn followers
- 500 followers
About Sreechand K
Experienced Healthcare IT professional with over 5 years of dual-domain expertise in…
Experience
Implementation Engineer
May 2023 — Present · Trivandrum, IN
As an Implementation & Support Engineer, I specialize in deploying, configuring, and supporting healthcare IT solutions to ensure seamless operations for clients. I work closely with cross-functional teams, including Development, QA, and Project Management, to optimize software functionality and enhance user experience.Key Responsibilities & Achievements- Software Implementation & Configuration – Installed, configured, and optimized YAR Health HIS and other applications to meet client-specific requirements- Client Training & Support – Conducted end-user training sessions and developed training materials and videos to ensure smooth adoption of new features- Issue Resolution & Troubleshooting – Analyzed client-reported issues, determined root causes, and provided timely resolutions within SLA guidelines- Requirement Analysis & Documentation – Created SRS, use case documents, and workflows, collaborating with stakeholders to align software with business needs- Product Enhancements & Deployment – Coordinated with Development & QA teams to design, test, and deploy product upgrades and bug fixes- SQL & Database Management – Wrote SQL queries and managed Oracle DB to troubleshoot and resolve data-related challenges- Project Coordination – Assisted Project Managers in tracking implementation progress, ensuring timely project delivery from requirement gathering to sign-off- DevOps & CI/CD Deployment – Managed web releases through CI/CD pipelines, ensuring smooth and efficient rollouts.Through my expertise in healthcare IT implementation, troubleshooting, and client support, I contribute to optimizing hospital operations and enhancing patient care delivery.
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