Syed Raza

About Syed Raza

Cloud Security & IT Operations professional with 6+ years of experience in hybrid cloud security, patch automation, and vulnerability management. Skilled in Azure, AWS, Ansible, Ivanti Security Controls, Qualys Cloud Agent, Dynatrace, Splunk, ServiceNow, and Jira, with exposure to Terraform for infrastructure automation.I specialize in improving patch compliance, automating deployments, and strengthening vulnerability remediation processes. My work includes orchestrating enterprise patching with Ivanti and Ansible, resolving Qualys authentication issues, purging duplicate records, and using Dynatrace and Splunk to detect and respond to performance risks faster.Beyond execution, I focus on governance and risk management — designing change management processes, training teams, and creating policy-driven patch exceptions to balance security and operational needs. I maintain detailed SOPs and runbooks to ensure repeatability, audit readiness, and consistent delivery across the organization.

Experience

1. IT Security Services Analyst

   Zurich North America

   Apr 2019 — Present · Schaumburg, IL, US

Education

• Colorado Technical University

  Bachelor’s Degree, Cyber Security with Assurance

  2016 — 2018

• Harper College

  Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

  2009 — 2012

Skills

• Customer Service
• Computer Network Operations
• Access
• Microsoft Excel
• Powerpoint
• Higher Education
• Project Coordination
• Staff Management
• Program Development
• Data Entry
• Organizational Development
• Community Outreach
• System Administration
• Operating Systems
• Computer Hardware Troubleshooting
• Html Scripting
• Social Networking
• Teamwork
• Software Documentation
• Social Media
• Outlook
• Problem Management
• Leadership
• Conflict Resolution
• Analysis
• Time Management
• Microsoft Word
• Hardware Installation