Sravanthi Geraldine
IT Service Delivery | Major Incident & Problem Management | Change Governance | ITSM Process Expert | ITIL® 4 Foundation & CDS Certified | Driving Stability & Continuous Improvement
- Role
- Team Lead - Major Incident Process Management - Itsm at ValueLabs
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sravanthi Geraldine
Experienced Business Operations & Management Professional with a strong background…
Experience
Team Lead - Major Incident Process Management - Itsm
Jun 2022 — Present · Hyderabad, IN
IT Service Delivery | Major Incident, Problem & Change Management | ServiceNow Specialist | Change Advisory BoardClient: AvidXchangeIT Service Management professional with expertise in Major Incident, Problem, and Change Management. Skilled in leading cross-functional teams, driving service restoration, and promoting continual improvement through strong governance and collaboration. Active Change Advisory Board (CAB) member contributing to risk assessment and controlled change execution. Proficient in ServiceNow ITSM for incident lifecycle tracking, RCA, and reporting aligned with ITIL® 4 practices.Key Highlights- Lead Major Incident (P1/P2) response and coordinate recovery across technical and vendor teams to minimize business disruption- Oversee Problem Management, conducting root cause analysis and managing known errors in ServiceNow- Participate in CAB reviews to assess high-risk changes and support Change Management governance and compliance- Serve as ServiceNow focal point, ensuring accurate data, reporting, and process adherence across ITSM modules- Conduct Post-Incident Reviews to identify gaps, lessons learned, and preventive measures- Drive automation initiatives integrating ServiceNow, PagerDuty, and Microsoft Teams for faster communication and response- Deliver training and simulations to strengthen incident response and operational excellence.
Education
Loyola Academy Degree & PG College, Hyderabad
Bachelor's degree, Mathematics, Statistics & Computer Science
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