Sravanthi Dagada
IT Service Desk Team Leader | ITIL4 Certified | SME in Incident Management & SLA Compliance | ServiceNow Expert | Driving Operational Excellence in IT Support
- Role
- Team Leader at HCLTech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Team Leader
Apr 2023 — Present · Chennai, IN
Leading a team of analysts and SMEs in delivering high-quality IT support.• Monitoring daily queue health, prioritizing ticket resolution, and ensuring SLA adherence.• Conducting weekly reviews and performance evaluations.• Representing the team on client calls, sharing operational dashboards and service metrics.• Creating and updating knowledge base articles and process documentation.
Education
Viswasai Jr College
Intermediate
2017 — 2019
BITS Pilani, Hyderabad Campus
Bachelor's degree, Designing and computing
Holy family EM high school
10th
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