Sravani Ganipisetti
Incident Manager @Anthem, Inc
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WORK HISTORY
Incident Manager @Anthem, Inc
Led critical IT incident responses from discovery to resolution, ensuring SLA compliance. Managed major incidents, conducted root cause analysis (RCA), and documentedoutcomes in ServiceNow. Managed executive-level incidents, ensuring rapid resolution and compliance with ITILframeworks. Drove adherence to ITIL best practices, reducing incident recurrence by 25% througheffective system resilience efforts. Conducted real-time IT monitoring, proactively addressing performance issues to preventdowntime. Collaborated with cross-functional teams to meet incident management frameworks andSLA standards. Participated in a 24/7 on-call rotation for production incident restoration. Documented and communicated technical findings through detailed reports, enhancingorganizational learning and process refinement.
EDUCATION
University of New Haven
Master's degree
ABOUT SRAVANI GANIPISETTI
Incident Manager | Incident Response Analyst
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