Sravani Talasila
ServiceNow Admin/Developer at Comcast Cable
- Role
- Servicenow Developer Admin at Comcast
- Location
- Clifton Heights, PA, US
- LinkedIn followers
- 500 followers
Experience
Servicenow Developer Admin
Feb 2019 — Present · Philadelphia, PA, US
Developing and design Service portal for Enterprise and customizing based on organization usage. Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management, and Service Catalog. Experience in implementing end-to-end Service Catalog. Experience in implementing/Upgrading Instance from one version to another version also worked on instance Cloning.Designed and configured different Workflows for various Service Catalog items. Experienced in providing Solutions to fix complex Workflows. Providing best practices to developers on how/where/what to be done to Create workflows more efficiently.Worked in Installation and Configuration of different modules of ServiceNow. Hands on experience in Developing, Customizing Service Portal by Creating Updating Widgets and pages in Service Portal. Designed Service Portal by splitting them to multiple Phases for providing Better user experiences each phase. Experienced in integrating with 3rd party tools like JiraCreated different Transform maps to import data into ServiceNow.Implementing system security by using Access Control Lists (ACL).Providing daily support of Service Management Platform (ServiceNow), including Scripting, Configuration, Customization, Integrations, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog, and Workflow.Generating different kinds of scheduled Reports and creating new Dashboards, Homepages.Configuring and Installation of MID Server to import data from external sources.Integrating ServiceNow with Web services (SOAP and REST).Writing Client-Side and Server-Side scripts.Doing web development (UI) using HTML 5, CSS 3, Angular JS and JQuery.
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