Sravani Elleti

Business Analyst @ IntouchCX | Master\'s in Statistics | Open to Work

Role: Business Analyst at IntouchCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Sravani Elleti

Business Analyst with 3+ years of experience in analytics and process improvement.

Experience

Business Analyst
IntouchCX
Jun 2022 — Present · Hyderabad, IN
Partner with cross-functional teams (Operations, Engineering, QA) to define data requirements and translate complex business problems into scalable analytical solutions.Designed and optimized data workflows using Advanced Excel (Power Query, PivotTables, Macros), reducing manual processing time and improving data validation accuracy.Built dynamic, real-time dashboards in Looker Studio to monitor customer touchpoints, software defects, QA outcomes, ticket aging, and developer response metrics.Automated weekly and monthly KPI reporting, enabling leadership to track operational performance and root-cause trends more efficiently.Delivered data-driven insights to senior stakeholders, influencing support re-allocation strategies and QA test optimization initiatives.Implemented scheduled data refresh and reporting automation processes, ensuring consistent, up-to-date insights for decision-makers.

Contact information

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•••••@intouchcx.com
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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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