Sravan Kumar Chelumalla

Information Technology Intern @Micro Computer Consulting Inc

Toronto, ON, CA

Deployed and secured client systems by performing OS installations, hardening configurations, joining devices to domains, and enforcing backup and endpoint compliance policies.Assisted in configuring VPNs for secure remote access and implementing Multi-Factor Authentication (MFA) on IT Glue and other platforms to strengthen identity and access security.Installed and managed remote monitoring tools (Datto RMM) and antivirus/EDR solutions, supporting proactive threat detection and incident response for client endpoints.Identified and remediated vulnerabilities through patching, system hardening, and ongoing security assessments, ensuring confidentiality, integrity, and availability of client systems.Supported technical teams with network probe deployment and firewall configuration to enhance perimeter defenses and monitor network traffic anomalies.Assisted with assigning and dispatching service tickets in Autotask PSA, improving workflow efficiency and timely resolution of security and IT support tasks.Prepared technical documentation and process guides to standardize procedures and align with security policies and compliance requirements.Applied cybersecurity frameworks such as Zero Trust, Defense in Depth, and the CIA triad in practical scenarios across multiple client environments.